Furioza Travel

Terms & Coniditions

1. Booking & Payment:

• Full payment is required to confirm your booking.
• Once confirmed, you will receive a booking voucher via email.

2. Cancellation Policy:

• Free cancellation up to 24 hours before the tour start time.
• Cancellations made within 24 hours of the tour are non-refundable.
• No-shows are considered as fully consumed bookings and are non-refundable.

3. Safety & Responsibility:

• All participants must follow the safety instructions provided by our guides.
• We reserve the right to cancel or modify tours due to weather conditions for your safety.
• The company is not responsible for any personal belongings lost or damaged during the trip.

4. Pick-up Policy:

• Please be ready at your hotel lobby at the scheduled pick-up time provided in your confirmation message via our team.

5. Guarantee:

• If a travel service is not provided in accordance with the contract, you may request appropriate compensation.
  
• We reserve the right to remedy the situation by offering an equivalent or higher-quality replacement service.
  
• We may refuse the proposed remedy if it involves a disproportionate effort.
  
• You are entitled to claim a reduction in the travel price, provided that the services were not rendered according to the contract and you have officially notified us on-site.
  
• Please note that our tour guides are not authorized to recognize or settle legal claims.

6. Disclaimer :

• We act solely as a travel agency for all services, including transport by Car, Van or Boat
  
• We assume no liability for injury, illness, damage, loss, accident, or delays, nor for any damage to personal property, whether caused directly or indirectly during your travel experience.